If you are experiencing issues when tapping your Burner card, whether it is for loading BurnerOS, confirming a setting change, signing a transaction, or any other action, try the following:
NFC Support: Verify that your device has NFC support. If your phone continues to have difficulty reading the card, it may be due to non-optimal NFC hardware.
Proper Alignment: Ensure your Burner card is aligned correctly with your device’s NFC reader. Even slight misalignment can prevent a successful tap. Try repositioning the card until the device recognizes it. Check where the NFC reader is located on your phone using this guide.
NFC Enabled: Confirm that NFC is enabled on your device. Without NFC turned on, the phone cannot read the Burner card.
Device Restart: Try restarting your device.
Try Another Device: Use another smartphone or a desktop NFC reader to scan the Burner.
Software Updates: Ensure that your device’s software is up to date. Some updates include important fixes or improvements for NFC performance.
Verify Internet Connectivity: BurnerOS is a web app and requires an internet connection to load.
Correct Burner Card: Make sure you are tapping the correct Burner as instructed. Tapping the wrong card, especially during critical operations like converting from Gift Card to Wallet or duplicating a Burner, can cause errors. Double-check which Burner is required before proceeding.
Ensure Burner Has No Physical Damage: A hard bend, burn, or internal damage to the chip can render the Burner inoperable.
BurnerOS Restart: Try reloading BurnerOS at os.burner.pro.
We always recommend backing up Burner prior to storing significant assets on it or using it in a multisig configuration.