Burner Cards

How do I set up my new Burner Bitcoin?

A quick guide to onboarding your new Burner on Bitcoin.

How do I add funds to my Burner Bitcoin?

How to transfer crypto, use Coinbase Onramp, or bank wire to fund your Burner Bitcoin wallet.

How do I set up my new Burner Ethereum?

A quick guide to onboarding your new Burner on Ethereum.

How do I add funds to my Burner Ethereum?

How to transfer crypto or use Coinbase Onramp to fund your Burner Ethereum wallet.

How do I swap Ethereum tokens?

Learn how to swap Ethereum tokens in BurnerOS.

What is Burner?

An introduction to Burner.

What is the difference between setting up Burner as a Wallet vs. Gift Card?

Learn about the key differences between using Burner as a gift card versus a wallet.

Who built Burner?

Learn about the company behind Burner.

What blockchain networks does Burner support?

Overview of blockchain networks supported by Burner.

Is there any plan to support additional blockchains in the future?

Learn about the potential for future blockchain support in Burner.

What browsers does Burner support?

Learn which browsers are compatible with Burner.

Is Burner compatible with all smartphones and devices?

Learn which devices are compatible with Burner.

Does Burner require any software installation?

Learn whether you need to install any software to use Burner.

How do I use BurnerOS on desktop?

Step-by-step guide to using BurnerOS via Gateway and Bridge tools on desktop.

What are Gateway and Bridge?

Understand how Gateway and Bridge connect your Burner to a desktop browser using NFC technology.

What does the antenna in my Burner do?

Learn about the antenna in your Burner and how to ensure it keeps working properly.

Does Burner have a battery or need charging?

Learn whether Burner requires a battery or charging.

How long will my Burner last?

Learn about the expected lifespan of your Burner card and when to consider duplicating it.

Is my Burner waterproof?

Learn about the water resistance and durability of Burners.

Can my Burner be damaged by X-ray or magnetic fields?

Find out if X-ray machines or magnetic fields could affect your Burner.

Can I update the firmware on my Burner?

Learn whether your Burner requires firmware updates.

Where can I buy another Burner?

Find out where to purchase another Burner and how to contact us for bulk orders.

How do I provide feedback on Burner?

Learn how to report issues, share suggestions, and request new features for Burner.

What should I do if tapping my Burner fails?

Learn what to check if tapping your Burner card fails during tasks like loading BurnerOS, confirming a setting, or signing a transaction.

Where is the NFC Reader on my phone?

Find the NFC reader location on your phone to ensure successful taps with your Burner card.

Why does NFC tapping not work on certain phones?

Learn why some phones may have difficulty reading Burner cards.

How to re-enable NFC permissions in your browser

Learn how to re-enable NFC scanning in your browser if permissions were accidentally blocked for BurnerOS.

What should I do if I forget my PIN code or enter it incorrectly too many times?

Learn what happens if you forget your PIN code or exceed the maximum number of entry attempts.

How to resolve error codes

A list of potential error messages and the recommended steps to resolve them.

What happens if my Burner is lost or stolen? Can someone access my assets?

Learn what happens if your Burner is lost or stolen and how to proactively secure your assets.

I sent my tokens to the wrong wallet. Is there any way to get them back?

Understand why tokens sent to the wrong wallet cannot be recovered.

Does Burner support deterministic signatures?

Why Burner doesn’t currently support deterministic signatures.

What is BurnerOS?

Learn about BurnerOS and its key features.

How do I update BurnerOS?

Learn whether BurnerOS requires updates.

How do I change my Burner’s theme?

Customize your Burner’s appearance by selecting a new theme.

How do I rename my Burner and my custom ENS name?

Learn how to change your Burner’s name and custom ENS to personalize your wallet.

Can I manage multiple Burners?

Learn how to manage and switch between multiple Burners.

Is there a limit to the number of Burned I can manage in BurnerOS?

Find out how many accounts you can add to Burner.

Do all my Burners managed in BurnerOS share the same balance?

Understand how Burner balances work in BurnerOS.

How do I remove an account on Burner?

Learn how to clear an account from your Burner.

Can I add new apps to BurnerOS? If so, how?

Learn whether you can add apps to BurnerOS.

Why do I see an NFC pop-up when scanning my Burner on an iPhone?

Is BurnerOS open source? Can I run it myself?

Learn whether BurnerOS is open source and what parts of the system you can run yourself.

What happens if Burner is no longer supported by BurnerOS?

Learn what happens if BurnerOS ever stops working.

Why doesn’t Burner have a seed phrase, and how is my private key secured?

Understand how Burner operates without a seed phrase.

What’s done to ensure strong entropy during key generation?

Learn how Burner ensures strong entropy for secure key generation.​

What does adding randomness mean when generating a new wallet key?

Understand the benefit of adding randomness during wallet key generation.

How do I change my PIN code?

Update your PIN code to secure your Burner.

How would I know if my Burner has been duplicated or tampered with?

Learn about how to check your Burner's tamper status.

Can I use Burner as a cold storage wallet?

Learn if you should use Burner as a cold storage solution.

Is Burner as safe as using a Ledger, Trezor, or other hardware wallets?

Burner’s security compared with other popular hardware wallets.

What payment methods do you accept?

Find out which payment methods you can use to purchase a Burner.

Where I can find my tracking number?

Learn how to find your tracking number and track the status of your order after it's been shipped.

Can I change or modify an order?

Understand our order modification policy.

There was an issue with my order. What can I do?

Find out what steps to take if your order didn’t arrive as expected, is missing items, or arrived damaged.

How do I return my Burner and request a refund?

Learn about our Burner return policy and how to request a refund.