9 articles
General Troubleshooting
Fixes for common issues
What should I do if tapping my Burner fails?
Learn what to check if tapping your Burner card fails during tasks like loading BurnerOS, confirming a setting, or signing a transaction.
Where is the NFC Reader on my phone?
Find the NFC reader location on your phone to ensure successful taps with your Burner card.
Why does NFC tapping not work on certain phones?
Learn why some phones may have difficulty reading Burner cards.
How to re-enable NFC permissions in your browser
Learn how to re-enable NFC scanning in your browser if permissions were accidentally blocked for BurnerOS.
What should I do if I forget my PIN code or enter it incorrectly too many times?
Learn what happens if you forget your PIN code or exceed the maximum number of entry attempts.
How to resolve error codes
A list of potential error messages and the recommended steps to resolve them.
What happens if my Burner is lost or stolen? Can someone access my assets?
Learn what happens if your Burner is lost or stolen and how to proactively secure your assets.
I sent my tokens to the wrong wallet. Is there any way to get them back?
Understand why tokens sent to the wrong wallet cannot be recovered.
Does Burner support deterministic signatures?
Why Burner doesn’t currently support deterministic signatures.