If your USD II funds are missing or haven’t arrived, don’t worry—our team is here to help. Before contacting us, please wait at least 24 hours, as transactions may take some time to process depending on the network.
If the funds still haven’t arrived after 24 hours, contact us at [email protected] so we can investigate further. Here’s what we need to assist you:
Receipt from Arx: If you received a receipt, please forward it along with your email.
Transaction Hash (TxID): If you didn’t receive a receipt, provide the TxID from the wallet or exchange you sent your USDC.
Providing these details will help us get things sorted for you as quickly as possible.
Please avoid contacting our financial partner, Bridge, as they are unable to assist with questions about Burner or USD II.