Most of the time your balance doesn't cover the full amount. Find your situation below.

The button says "Add [amount] to pay"

Your balance is lower than the amount due. Add enough to cover it, then pay.

I added money but my balance hasn't changed

• Card, Apple Pay and Cash App top ups are usually quick, but a crypto deposit only lands once the network confirms it.

• Bank transfers take 1 to 3 business days.

• If a top up didn't complete, see I'm having trouble topping up. What can I do?

The invoice won't open, or looks wrong

• Check the invoice hasn't already been paid. A paid invoice won't accept a second payment.

• Check with the business that the invoice is still open and hasn't been cancelled or replaced.

I don't recognise the balance or history

You may be signed in with a different phone number. Your balance belongs to the number you signed in with.

Still stuck?

Contact us and we'll help.